1. Who we are
Giethoorn Village B.V. is responsible for the processing of personal data as described in this Privacy Policy.
Contact details:
Giethoorn Village B.V.
Zuiderpad 32
8355 CA Giethoorn
The Netherlands
Phone: +31 6 - 333 999 23
Email: booking@giethoornvillage.com
2. What personal data we collect
We collect and process personal data when you:
- Make a booking through our website
- Contact us by phone, email or contact form
- Enter into an agreement with us
- Visit our website
Depending on the situation, we may process:
- First and last name
- Address details
- City and country
- Phone number
- Email address
- Booking details
- Payment details
- IP address
- Any other information you voluntarily provide
We only collect personal data that is necessary to provide our services and operate our business.
3. Why we process your data (legal basis)
Under the General Data Protection Regulation (GDPR), we process personal data on the following legal grounds:
a) Performance of a contract
To:
- Process and manage bookings
- Handle payments
- Provide our services
- Communicate about your reservation
b) Legal obligation
To:
- Comply with tax and administrative requirements
c) Legitimate interest
To:
- Respond to inquiries
- Improve our services and website
- Prevent fraud or misuse
We do not use your personal data for marketing purposes.
4. Retention period
We do not retain personal data longer than necessary for the purposes for which it was collected.
- Booking and financial data: up to 7 years (in accordance with Dutch tax retention obligations)
- Contact requests: up to 2 years after completion
5. Sharing data with third parties
We only share personal data when necessary for the operation of our services, such as:
- Payment providers
- Website hosting providers
- Booking systems
- Accounting services
We conclude data processing agreements with third-party service providers where required to ensure appropriate data protection standards.
We do not sell personal data.
Personal data is not transferred outside the European Union unless appropriate safeguards are in place in accordance with the GDPR.
6. Security
Giethoorn Village B.V. takes appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access. These measures include:
- Secure (SSL) website connections
- Restricted access to personal data
- Password-protected systems
- Confidentiality obligations for staff
- Regular evaluation of security practices
7. Children
We do not knowingly collect personal data from children under the age of 16 without parental or legal guardian consent.
8. Your rights
Under the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
You may submit your request via booking@giethoornvillage.com.
We may request identification to verify your identity.
We will respond within one month.
9. Complaints
If you have concerns about how we process your personal data, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. Updates
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.